Info & Faqs - Plugngo

Information and Faqs

Public charging networks

Many EV users conduct the majority of their charging at home or work, but public charging networks provide additional EV charging support, which can extend the range of a journey. Most networks offer a mix of charging options. If users who do have the ability to park off street can use our network to charge at any time or indeed overnight.

Zap Map provides a detailed list of the network operators, including any cross-network agreements, allowing you to find Plug-N-Go charge point locations, access types, and information on pricing.

Types of chargepoint

Plug-N-Go charge points are mains AC connected (although we can offer the DC range) as the batteries on board all vehicles are DC devices and require either DC to recharge, or AC unit means that an ‘on-board charger’ is built into the EV.( see 3 factors at the bottom of this page )

How do I access public charging points?

In most cases, to access a public charging point you will need to download the relevant app on to a Smartphone (if it is not already installed) and register your details. Then connect the vehicle using the charging cable into your car first and then the charge point. Simply tap on the socket you are using to begin charging, the app will turn blue indicating that charging has started. End the charge using the app.

At the end of the session tap ‘disconnect’ to end the charging session and disconnect the charging cable. You will then receive an invoice for the amount that has been charged. If you use any of our roaming Networks then simply use that app to charge your car.

Is my EV compatible with every charger type?

It’s very unlikely. What charger you can use depends on your vehicle’s specifications (including the vehicle inlet sockets and on-board charger) and whether you have the right connecting cable. The easiest way to find out which types of charging point your EV is compatible with is by using the Zap Map online connector selector guide.

The four main EV charging speeds are:

Slow AC

charging (up to 3.6kW) which is best
suited for 6-8 hours

Fast DC

charging units (typically around 25/43kW)

which can charge some EVs in around an hour;

Fast AC

charging (7.2 kW– 11 & 22kW) which can fully recharge some models in 3-4 hours;

Rapid DC

charging units (typically around 50kW/350kW) which are able to provide an 80% charge in
around 30 minutes.

Socket cable types




The speed at which an EV can be recharged is dependant on 3 factors

(point to note for example, an EV with a 3kW on-board charger connected to a 7kW charging point can only charge at 3kW)

• The on-board AC vehicle charger size (power rating)
• The model specification of the vehicle (same make/model can differ)
• The capacity of the battery in the vehicle