Contact & support - Plugngo

Contact and support

Support number

Support FAQ:

How do I use the charge point?

Download the Plug-N-Go App on the App Store or Google Play, and follow the instructions on the signage at the charge point.

How do I register for an account?

Select ‘join’ in the app login screen, and input your details. You will be sent a code to finish creating your account. Check your email spam folder – your confirmation code may have been sent there by mistake.

How do I register my fob?

If you’ve ordered a fob through our app, there’s no need to register the code on the back. If you’ve been given a fob but haven’t yet registered, select ‘order a charging key’ on the app and send us the code on the back of your fob via email.

Can I use credit on my account to roam on other charging stations?

If you want to use non Plug-N-Go charging stations on our app, you need to use the card linked to your account; your existing credit is not valid.

UK Sales Office

71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

Channel Islands Sales Office

Electricity House Northside St Sampsons Guernsey GY3 5TW

Gibraltar Sales Office

5A Watergardens , Block 1 , Gibraltar,
GX11 1AA