Charging Help

A stuck cable is usually caused by a communication issue between the charger and our system.

Try these steps:

1. Reconnect and restart

Plug the cable fully back into your vehicle. Restart the charging session. Wait 2 minutes, then stop charging using the app or fob.

2. Lock and unlock vehicle

Lock your vehicle, wait 10 seconds, then unlock. Try disconnecting the cable.

3. Be firm but gentle

Don’t pull hard — you could damage the cable or locking mechanism.

For Easee chargers only

Push the cable firmly into the socket while pressing the hidden button above the LED light line. Then pull gently but firmly to release.

Still stuck?

Message WattBot, or call +44 (0)330 232 1111. We’ll help you release the cable safely.